Thank you for choosing Sparkbinx! We understand that sometimes returns are necessary, and we want to make the process as easy and transparent as possible. Please review our Returns & Refunds Policy below:

1. Return Eligibility:

a. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

b. Returns must be initiated within 30 days of the purchase date.

2. Non-Returnable Items:

Certain items are non-returnable, including:

• Personalized or customized items.
• Gift cards.

3. How to Initiate a Return:

a. Log in to your Sparkbinx account and go to the "Order History" section.

b. Select the order containing the item(s) you wish to return.

c. Follow the instructions to initiate the return process.

4. Return Shipping:

a. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

b. We recommend using a trackable shipping service to ensure your return is received.

5. Refund Process:

a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

b. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

c. Refunds may take 3-5 business days to reflect in your account.

6. Exchanges:

If you need to exchange an item, please initiate a return for the item you wish to exchange and place a new order for the desired item.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us at support@sparkbinx.com within 7 days of receiving your order. Include photos of the damaged or defective item for a quicker resolution.

8. Missing Items:

In the rare event that you receive your order and items are missing, please contact our customer support team at support@sparkbinx.com within 7 days of receiving your order. We will promptly investigate the matter and take appropriate action to resolve the issue.

If you have any further questions or concerns about our Returns & Refunds Policy, please do not hesitate to reach out to us at:

Email: support@sparkbinx.com

Address: 557 Big Fork, Langley, KY 41645, United States

Thank you for shopping with Sparkbinx!